TeamViewer Pilot couples VoIP video calls with AR annotations to provide a remote SME with an annotate-able view of the field service surroundings. What are the Key Features of TeamViewer Pilot? So, how does TeamViewer Pilot help users remotely support and serve customers when making real-world fixes? Let us explore its key features and find out. Further releases in 2020 added interoperability with other TeamViewer solutions through advanced workflows as well as Microsoft’s HoloLens MR glasses. This would allow users to write instructions in AR, and place them on objects with far more accuracy. In the same year, the company also adopted the Google AR Core Depth API to achieve a better depth perception of real-world environments. TeamViewer Pilot was showcased at CES 2020, demonstrating how consumers could help their friends or family members set up an electronic device or make an emergency fix through remote collaboration. The company launched TeamViewer Pilot in 2019, introducing AR-enhanced remote support that would empower both end-users as well as customer servicing organisations. TeamViewer is a 2005 remote support services company based out of Germany.
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